What is a Virtual Assistant?

A Virtual Assistant is a professional who works remotely to provide administrative, technical, or creative support. Whether it’s managing your calendar, handling customer support, or creating engaging content, VAs can step in to take care of those tasks you don’t have time for. Communication happens online—via email, video calls, or messaging platforms—so you can get the help you need from anywhere in the world.

What can a Virtual Assistant do?

VAs are incredibly versatile. Here’s a snapshot of what they can handle:

• Admin tasks: Email management, scheduling, booking travel, data entry, customer support

• Tech tasks: Website updates, social media management, online store operations, market research

• Bookkeeping: Managing expenses and budgets and compiling financial reports

• Event management: Research and planning, manage invitees, source location, food and drink
  

What is an Online Business Manager (OBM)?

An OBM takes things to the next level by overseeing the operations of your online business. They manage planning, streamline workflows, and handle admin-heavy tasks so you can focus on big-picture goals. Think of an OBM as your business partner in making things run smoothly.

What are the costs involved?

The costs of hiring a virtual assistant or online business manager can vary depending on the complexity of tasks. Typically, for VAs, we charge on a retainer basis from 5 - 20 hours per month. While our Online Business Managers have more structured pricing based on project scope or retainer agreements. Click here for more info on pricing.
Hiring a VA is also cost-effective because you only pay for the hours worked or tasks completed, making it ideal for businesses that can’t afford full-time staff. This approach helps you avoid additional costs like social security, taxes, and employee benefits. It’s all about finding the right fit for your budget and goals.

How do I find the right VA or OBM?

Start by being clear about your needs and the tasks you’d like to delegate. Many agencies (like ours!) specialise in connecting businesses with vetted, skilled VAs and OBMs to make the process seamless. At SmartSage, we’ve developed an established onboarding process for new clients to set clear expectations around communication, delivery, and how we’ll work together, ensuring a smooth start to our partnership.

What’s the best way to train a VA or OBM?

Here are some tips to set your new team member up for success:

• Be clear about expectations and provide detailed instructions

• Use tools like screenshots or video recordings to demonstrate processes

• If possible, create a simple guide to your workflows -

• Schedule regular check-ins for updates and feedback

• Share constructive feedback to refine performance over time

Is my business information safe with a VA or OBM?

Absolutely. At SmartSage, confidentiality is a top priority. We’re happy to sign NDAs and have security protocols in place to protect your sensitive data. Always ask about privacy measures before starting a partnership.

How can I communicate effectively with a remote VA or OBM?

Here’s how to keep communication smooth:

• We will set clear communication preferences (e.g., email, video calls, project tools)

• Define expectations for response times and availability

• Schedule regular check-ins to review progress

• Use collaborative tools for file sharing and task management
  

Can I change the tasks I assign as my business evolves?

Of course! We understand that businesses grow and change. You can adjust the tasks and responsibilities of your VA or OBM at any time to better support your goals.

Ready to see how a VA or OBM can transform your business? Let’s chat about how we can support your success!